Your portal information.

What your account holds

The portal holds your name and email, the project details you submit, installation updates, messages, change requests, preparation tasks, and documents shared by Northwoods. Project requests ask for a ZIP code and a general description.

Who can access it

You can access projects associated with your account. Authorized Northwoods staff can access customer projects to plan installations and provide support. Supabase supplies the account, database, and private file storage services used by the portal.

Viewing shared documents

When you open a project document, the portal retrieves it securely from Supabase for a preview in your browser. The preview is held in browser memory until you close it or leave the page. Choosing Download saves a separate copy to your device, which remains until you delete it. Documents are not sent to an external document-viewing service.

How sign-in works

Your password is sent to Supabase’s authentication service over an encrypted connection. The website stores a sign-in session in your browser so you can return to your account. Sign out when using a shared device. Account confirmation and password reset messages are sent by email.

Keep project conversations practical

Please do not include safe combinations, alarm codes, detailed firearm inventories, or payment card information. Ask Northwoods directly when a project needs a more sensitive detail.

Questions and account requests

Use your project conversation to ask Northwoods about correcting or deleting your account information. If you cannot sign in, use the contact details on the main website when available. Closing the browser does not delete your account or project records.

Updates and messages

Project messages and status updates appear inside your portal. This version does not send email or text notifications for project activity. Open the portal and refresh your project to check for updates.